How do we get started?

Once you have selected the services you will be using, we do all the hard work for you. We set up your school accounts, provide all of the marketing material to inform the parents, upload your first menu/price list and provide training for staff.

What equipment do I need to run My School Connect Services?

To run any of the My School Connect services your school will only require a computer/iPad with access to the internet and a printer.

How secure is the site?

For your privacy and security, all data that flows between you and our system is encrypted using industry-standard SSL (encryption). We also encrypt the data as it flows between our connected distribution network, application servers and databases.

Your data, including credit card details, is secure. We have a direct merchant facility with the bank to process the credit card. This means we do not store your credit card information at any time, even for recurring payments. The bank stores and handles all transactions on our behalf.

It’s worth noting that all credit card issuers have strong anti-fraud measures and offer refunds for fraudulent transactions.

How do we receive payments?

You can request to transfer your funds from your My School Connect account, to your nominated school bank account at any time. Just navigate to your Store Dashboard, click on “Current Balance” and select “Withdraw”. This request will be actioned by our Customer Support Team.

Is technical support available?

Our customer support team is available Monday – Friday, 9am – 5pm AEST. If you can’t find the answer you’re looking for in our FAQs, then send us a request via our contact us page on our website.

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