The new SkoolBag Console has been created to provide you with more control on delivering communications to parents. Please read the below FAQ's to get familiar with some of the key changes.


Users and Groups

Can I search for a user?

Yes. To search for a user, use the search bar by typing their name or email. You can even search for partial information!

How do I see my users by groups?

To see users by groups, navigate to your user list and use the Filter by Group option by typing or selecting the group from the drop-down menu.

What happened to my content categories?

Your content categories are now Everyone (All Users) groups. Users will be placed into these groups by default. When publishing a post, event or form, you will be required to share it with a group. If you use the Everyone group, it will do two things:

  • Send it to everyone (or all users) on the app and/or email.

  • File the notice in one of the content categories (located on the app, under general)

As an example, a Post made to All users (Events) will be sent to everyone and then placed in the Events tile on the app.

How do I create sub-categories?

You cannot create sub-categories in the new console for now. All current sub-categories transferred from the old console will remain the same.

However, if a change is required, a support request can be made with the Support team in the interim.

Note: Enhancements for this feature are currently on the roadmap.

Is there anything I need to do with my users and groups before the update?

Yes. Please ensure all pending requests to join any restricted groups are processed before the update takes place.


What are Posts?

Formerly known as notices, you will now have access to all your posts in one place, rather than in their individual group or content categories.

How do I view Posts by groups?

To view posts by groups, navigate to your Post list and use the Filter by Group option by typing or selecting the group from the drop-down menu.

When I schedule a post, will it still be available on the app immediately?

No. When you schedule a post, the post will be sent via Email, Push notification or both and published at its intended time and date.

Can I save a Post as a draft?

Yes. If you need to step away from a Post (or Event), you can use the Save draft button to save the post and edit it later.


When creating an event, does it automatically get put into the Events tile on the app?

No. When creating an event, it will only place the event on the Event calendar on the app. However, you can share the event in a post (make sure to select All Users (Events), upon publishing the event.

Can I sync an external calendar?

Yes. All you require to sync an external calendar is iCal link.


Can I create forms?

Yes. Though some fields are not currently available:

  1. Attach PDF

  2. Attach weblink

If you have these fields in your current forms, please remove them or change them to drop-downs. For forms with PDF's or weblinks, in the new console, you will be able to create a post where you can attach the form, weblink and PDF all in one step.

Can the form submission be sent to someone based on a selection?

Yes. If the form contains a Yes/No field or a drop-down field, you can create logic based on the selection a person makes. For example, selecting Class 1A can go to Ms Betty Sue.

Can you have more than two people receiving form submissions?

Yes, there is currently no limit on how many people can receive form submissions.

Why doesn't the form submissions contain personal information in the email body?

We take the protection of your data and that of your school community very seriously. The information in a form submission could contain sensitive or personal information. By default, the contents of the form submission will not be shared in an email, as this removes our ability to prevent unauthorised access to this information.

You will still receive a notification email once a form is completed. This will contain a unique link that can be shared with others to access the form without needing to log in to the Console.

However, you can choose to include the details in the email. Click here to learn how.

Product Updates

Will there be more features coming?

Yes, we are working on a roadmap that consists of many features that we are excited to bring to you! Currently, we are working on:

  • Control over app look and feel

  • Business Directory

  • Webview enhancements

Please note this is subject to change based on feedback.

More questions?

Please book in some time to speak to our Customer Experience team using the below button.

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