What is a strong password and why do I need it?

Passwords are used as a security measure to protect the information that is held in the SkoolBag App against unauthorised access. When creating a password, it is important for your password to contain the following items:

  • 8 characters

  • 1 uppercase

  • 1 lowercase

  • 1 digit

We recommend that all passwords must be treated as sensitive, confidential information. Passwords must never be written down or stored online.

Why is it telling me the account already exists?

An account has already been created with the email address you have supplied. If this is the case, please proceed to the login page on the app to reset your password.

I did not receive the confirmation email, what do I do?

Please contact AppSupport@SkoolBag.com.au for further help. In the email, please include the following details:

  • The email you used for the registration process

  • Your full name

  • The name of the school, childcare centre or sports group you are trying to join.

I want to change my registered email address, how can I do this?

Your email address is used to identify your account. As a result, it cannot be changed. You can, however, create a new account with your new email address.

Just remember to unsubscribe from schools before logging out of the app with your old account details, so notifications do not go to that email address.

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