I don't own the email address I use to log in to SkoolBag

You need access to the email address to reset the password. The person who owns the account will receive the reset password email and they can reset the password.

I’m not receiving my reset password email

Please allow approximately 15 minutes to receive your reset password email, ensuring that you check both your junk and spam folders. Please refer to the below example screenshots on where you can locate the junk/spam folders from Gmail and Outlook:

Gmail

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Outlook

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If your email address is not recognised.

Please ensure you are entering the email address you have registered with SkoolBag. If you need any further assistance please go to the SkoolBag app and give it a shake access the additional help options.

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